Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. Writing for The Wall Street Journal , technology columnist Christopher Mims observed, “we’ve entered a period of upheaval, driven by connectivity, artificial intelligence and automation.” That was before the global pandemic.

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DMG Consulting

JUNE 8, 2021

But it’s only in the last 18 months that AQM solutions are seeing significant adoption, due to innovations in the area of artificial intelligence (AI) and machine learning (ML). Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

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Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. Liam: That’s interesting to hear you say because I thought your training data cut off in 2021. That’s not how ML works. Liam: Fair point.

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