2022 AI CRM ML 
VOZIQ
MARCH 22, 2022
TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Reston, March 22, 2022: VOZIQ AI,?a as the 2022 Product of the Year award ? as the 2022 Product of the Year award ?winner. It is the fourth consecutive year that VOZIQ AI has won this award. The award was presented by?
Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
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Lumoa
FEBRUARY 14, 2024
In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.
Logicalware
FEBRUARY 13, 2024
The 2022 ICMI survey found that 30% respondents feel new agents do not receive adequate training in contact centres. Investing in an intuitive solution that harnesses AI, such as Puzzel’s Agent Assist , can be a valuable onboarding tool for new agents. Next, businesses will need to train their agents on how to use the new solution.
DMG Consulting
NOVEMBER 1, 2022
Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The infusion of AI into KM solutions is making these solutions smarter, more responsive, and more accurate.
SurveySensum
JUNE 14, 2022
A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. Therefore, it is probably not the best option in 2022, and businesses are on the hunt for finding the best telephone survey alternatives. We will also see if there is a perfect alternative to telephone surveys in 2022.
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).
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