SurveySensum

JUNE 1, 2023

And the simple and effective tool to achieve this is the Net Promoter Score (NPS). The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others. Higher NPS scores indicate you have more customers to promote your business.

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

SurveySensum

DECEMBER 22, 2022

That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. .

VOC 52

VOC Customer Retention Social Media Close the Loop 52

Lumoa

FEBRUARY 14, 2024

Against this shifting backdrop, your business needs a clear and consistent CX strategy to hold on to. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. All the benefits of an effective CX strategy will be within your reach.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. In 2022, 70 percent of customers expect conversational channels to be available. What is conversational service?

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52