SurveySensum

APRIL 5, 2022

10 best SurveyMonkey Alternatives & Competitors of 2022. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money. . NPS, CES & CSAT surveys. Identify user feedback, NPS score, demographics, and much more.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Shep Hyken

NOVEMBER 21, 2022

Business Leader) For decades the Net Promoter Score (NPS) has been a recognised metric of customer loyalty and a credible predictor of business growth and success. There is, however, another approach that can help organisations increase NPS scores: social impact. by Serena Haththotuwa. Follow on Twitter: @Hyken.

Customer Service 12

Customer Service Net Promoter Score Government NPS 12

SurveySensum

MARCH 26, 2024

Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. You can use it for everything from market research to NPS surveys to understand your audience fully. It has a wide range of logic features. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. You can use it for everything from market research to NPS surveys to understand your audience fully. It has a wide range of logic features. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 22, 2022

Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. . VOC program lets you listen to your customers actively by sending NPS, CES, CSAT, and other surveys on multiple channels.

VOC 52

VOC Customer Retention Social Media Close the Loop 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. companies lose $136.8 But why is that?

Retail 52

Retail Customer Feedback CX Social Media 52