Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Ameyo Callversations

AUGUST 24, 2022

Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). These efforts are based on a combination of AI, NLP and Machine Learning (ML). per interaction ( CNBC ).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. Same with customer expectations of the tech.

AI 98

AI Start-ups Legal Technology 98