2023 Artificial Intelligence ML Outlook 
Ameyo Callversations
AUGUST 24, 2022
With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. It will also drive chatbot eCommerce transactions to $112 billion by 2023 ( Juniper Research ). Chatbots Trends and Future Outlook. per interaction ( CNBC ). Human-like Chatbots.
DMG Consulting
NOVEMBER 1, 2022
Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.
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