Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. A big topic of discussion? How to amplify your brand by being human.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. It will also drive chatbot eCommerce transactions to $112 billion by 2023 ( Juniper Research ). These efforts are based on a combination of AI, NLP and Machine Learning (ML).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive.

Contact Center 52

Contact Center Social Media ML Technology 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. And what a year it’s been – 2023 will go down in history as the breakout year for AI. ’” Bill: I don’t want to have to contact my bank, my telco, my whatever it is. That’s not how ML works.

AI 98

AI Start-ups Legal Technology 98