DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

OCTOBER 13, 2020

The last 12 – 18 months have seen innovation and what appear to be breakthroughs in the practical applications of natural language understanding (NLU) and AI, which are benefiting the IVA sector. Innovative IVA vendors are applying these advances to their solutions, delivering feature-rich, user-friendly offerings. IVA Trends for 2020.

ML 87

ML Machine Learning Artificial Intelligence AI 87

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Not Just a Contact Center Solution. IVAs Are Good for Agents and CX. Email Address * Submit.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

MAY 4, 2022

Since the data flow in real-time, you can also avoid delays in contact center operations by keeping the workforce updated. Unlimited scalability: Since the cloud communication system works via an ever-connected internet system, it helps you reduce the hardware downtimes, which is so familiar with physical contact centers.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Conversational AI Expands Beyond the Contact Center. Lastly, machine learning (ML) enables AI-based systems to “learn” and improve from experience without being explicitly programmed.

AI 130

AI Artificial Intelligence Healthcare Legal 130

VOZIQ

OCTOBER 13, 2021

Along with the new website, the company has launched a dedicated AI Center of Excellence (ACE) for its clients which offers the following advantages: A robust, ready-to-go AI-Driven retention solution that significantly shortens time to value. About VOZIQ AI. www.voziq.ai.

AI 52

AI Machine Learning ML Customer Retention 52

Ameyo Callversations

JUNE 24, 2022

Cutting-edge innovations like Artificial Intelligence (AI) and machine learning (ML) are exponentially changing the banking models in today’s world. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? AI and ML-based Voicebots for bankin g improve this self-service model by quite a notch. DOWNLOAD NOW.

ML 52

ML Artificial Intelligence Machine Learning AI 52

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive.

Contact Center 52

Contact Center Social Media ML Technology 52

DMG Consulting

MARCH 31, 2022

Executives have known this for years and have started to make investments in their service organizations and contact centers to improve the CX, particularly if the investment has a quantifiable payback. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Increased Use of AI in Contact Centers. They can also help in sharing company policies with the new hires.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. What amazing innovations.

Start-ups 118

Start-ups Innovation Sales NPS 118