Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. trillion of business value, and customer experience will become the center of this hike.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

DMG Consulting

JUNE 11, 2019

Three Pillars of AI for Contact Centers. This means that the solution must utilize at least one of three pillars of AI for the contact center: natural language understanding/generation/processing (NLU/NLG/NLP), machine learning and real-time analytics. By Donna Fluss. View this document on the publisher’s website.

Contact Center 67

Contact Center AI Machine Learning Artificial Intelligence 67

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lumoa

JUNE 23, 2021

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

OCTOBER 13, 2020

The last 12 – 18 months have seen innovation and what appear to be breakthroughs in the practical applications of natural language understanding (NLU) and AI, which are benefiting the IVA sector. Innovative IVA vendors are applying these advances to their solutions, delivering feature-rich, user-friendly offerings. IVA Trends for 2020.

ML 87

ML Machine Learning Artificial Intelligence AI 87

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive.

Contact Center 52

Contact Center Social Media ML Technology 52

DMG Consulting

NOVEMBER 1, 2022

It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. Knowledge management solutions are an always-on source of help for agents when they need it and can’t turn to a colleague. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48