UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. Increased Use of AI in Contact Centers.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Uniphore

DECEMBER 14, 2021

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264