Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

VOZIQ

APRIL 11, 2023

The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV. Risk-Based Segmentation Monitoring customer health means getting a 360-degree view of customer behavior.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

VOZIQ

APRIL 11, 2023

The plethora of information available via contact centers is crucial in keeping track of their sentiments. Sentiment analysis and AI allow businesses to unlock new potential opportunities to increase CLV. Risk-Based Segmentation Monitoring customer health means getting a 360-degree view of customer behavior.

Customer Retention 52

Customer Retention Sentiment Analysis ML Contact Center 52

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. Increased Use of AI in Contact Centers.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29