Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. What is Voice bot?

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison.

ML 72

ML Customer Service AI Sports 72

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

APRIL 21, 2022

They have seen the necessity of using technology for collecting, managing, and advancing customer interactions. Notwithstanding, there is a global shortage of skilled and unskilled workers, which increases pressure on organizations to make better use of technology. This article was initially published on Contact Center Pipeline.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Comm100

DECEMBER 16, 2019

To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Customer-facing chatbots aren’t the only way to use AI in the contact center.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.

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Sentiment Analysis Customer Experience ML Contact Center 264