Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

ML 72

ML Customer Service AI Sports 72

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

DMG Consulting

AUGUST 3, 2020

Interaction analytics (IA) is a highly valuable application for contact centers, with even higher potential for making major contributions to other enterprise departments. The pandemic has changed contact centers in what is hopefully a lasting way. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78