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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based. per interaction ( CNBC ).

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It’s Time for Knowledge Management

DMG Consulting

An effective KM environment enhances brand perception and the customer experience (CX) while dramatically reducing the cost of service for contact centers and every other department that interacts with customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. Market Outlook .

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