2024 Actionable Insights Artificial Intelligence Innovation 
DMG Consulting
JANUARY 1, 2024
The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.
DMG Consulting
AUGUST 10, 2023
This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.
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Zendesk
FEBRUARY 12, 2024
This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.
Zendesk
JANUARY 25, 2024
An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.
Execs In The Know
SEPTEMBER 28, 2023
As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.
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