DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Execs In The Know

SEPTEMBER 28, 2023

As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. Intelligent virtual assistants.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 7: Leverage Artificial Intelligence to Help Move the CX Dial.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Customers use live chat to get real-time recommendations on which wine to choose: cabernet or rosé?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SugarCRM

MAY 25, 2023

The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots. They can now analyze large volumes of customer data, identify patterns, and generate actionable insights. CRM platforms have come a long way.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

JANUARY 27, 2021

With every new year, we look forward to the innovations that the year will bring—not only our hopes of a bright future but making predictions of what may lie ahead. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation AI 49

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. It also offers advanced call management, voicemail-to-email, and cutting-edge data analytics.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SugarCRM

AUGUST 25, 2022

Even if organizations have the required information, many do not effectively share it across teams, leaving insights trapped in inefficient organizational silos. This will provide a better context for teams to take action earlier and allows for personalizing interactions and optimizing experiences to boost revenue.

CRM 26

CRM AI Actionable Insights Sales 26

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Qualtrics

APRIL 17, 2021

Instead, there will be heightened focus on how to enhance productivity and collaboration, and drive culture and innovation to accommodate individual styles and personalities – as well as team dynamics. Business intelligence, artificial intelligence, and analytics. Security and privacy. Cloud-based infrastructure.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Qualtrics

APRIL 17, 2021

Instead, there will be heightened focus on how to enhance productivity and collaboration, and drive culture and innovation to accommodate individual styles and personalities – as well as team dynamics. Business intelligence, artificial intelligence, and analytics. Security and privacy. Cloud-based infrastructure.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

SugarCRM

MAY 5, 2022

At the same time, innovations such as no-code/low-code user interfaces are poised to reduce the time, cost, and technical expertise typically required to get AI up and running. Its data-driven ability can help predict future customer churn and trigger proactive actions to retain customers.

AI 49

AI CRM Touchpoint B2B 49

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 11, 2021

They bring feedback, coaching, and brand-aligned service actions into the pocket of your frontline team. Get high productivity and accuracy with innovative real-time feedback. Schedule and share weekly survey dashboard reports via email with your team to get the right insights. Best features. Real-time Feedback. Push Metrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Shep Hyken

SEPTEMBER 19, 2022

Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback. (CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. The list goes on.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

SugarCRM

SEPTEMBER 3, 2019

Customer intelligence is the first step in the right direction. With an intelligent CX platform, you can harness customer data in ways that make it easy to uncover actionable insights. . How Does Customer Intelligence Work Within a CX Platform? Next up is Continuous Cloud Innovation. That’s the good news.

Customer Experience 20

Customer Experience Machine Learning Social Media Artificial Intelligence 20

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98