Logicalware

AUGUST 18, 2023

What to expect Elevate ’23 brings together thought leaders, industry experts, and CX enthusiasts from around the world to explore the cutting-edge possibilities that Artificial Intelligence (AI) offers to elevate customer interactions to a new level.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. Hint continues to pioneer new intelligence capabilities to reduce task load and promote value-driven focus. Our next version SugarCRM Hint 5.1

Actionable Insights 22

Actionable Insights Data Entry Sales Machine Learning 22

PeopleMetrics

JUNE 26, 2019

Artificial Intelligence (AI) might be useful, but what good is it if it isn’t helping customers feel any better about your brand? However, these data points don’t always expose easy-to-action insights. With this thought in mind, let’s take pause and ask ourselves: “What do customers really want?”

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. Intelligent virtual assistants and chatbots have become increasingly prevalent, delivering instant support and swift answers to customer queries.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

MARCH 29, 2022

The role of Artificial Intelligence(AI) for process automation has disrupted the call center market. The Convergence Expo saw businesses looking for a communication solution that facilitates seamless collaboration, provides actionable insights to improve customer service, and thereby fetch better ROI.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . Artificial Intelligence is Fundamental for CRM . The Power of SugarPredict: Actionable Insight . With SugarPredict, it just works.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. SmartSpeech is an integrated contact center Speech Analytics that offers actionable insights, ensuring businesses can stay ahead in the competitive landscape.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience. We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. YOU are a vital cog in your enterprise’s success in the ways you collect, share, and advocate experience insights!

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

SugarCRM

DECEMBER 14, 2023

Such tools use artificial intelligence to offer your company a series of benefits: Get full situational awareness of your business and customers based on historical data and customer journeys. For example, SugarCRM steps in to translate that data into actionable insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SugarCRM

DECEMBER 1, 2022

We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before. Embrace Artificial Intelligence (AI). Those embracing new customer experience technologies are excelling in customer retention rates.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

Execs In The Know

SEPTEMBER 28, 2023

As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

DMG Consulting

MARCH 10, 2023

These solutions should provide actionable insights that improve CX, increase first-contact resolution (FCR), reduce customer holds and transfers, provide timely feedback to agents, eliminate subjectivity in the QM process, and enhance agent engagement. Intelligent virtual assistants.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Also Read: Top 5 Customer Experience Trends to Consider in 2022.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 7: Leverage Artificial Intelligence to Help Move the CX Dial.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Understand why customers are departing, evaluate the associated risk levels and determine actionable insights.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence. On day 2, we have artificial intelligence and related technology taking center stage. Artificial intelligence is a hot topic as well as a fast-growing industry. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Helpt

FEBRUARY 14, 2024

Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Harvesting Rich Data : With this tool, you get more than just numbers; you get stories. Enriching the Customer Journey : Every piece of feedback is an opportunity to refine the customer journey, making each interaction more meaningful and satisfying.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Execs In The Know

JANUARY 29, 2023

CRS Austin will provide attendees with a variety of Pre-Conference Sessions, a Tech Forum, Workshops, impactful Keynotes and Panel Discussions, networking opportunities, and other touchpoints designed to give you the tools, understanding, and actionable insights to meet customers where they are.

CX 90

CX Hospitality Hospitality Actionable Insights 90

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Because In Good Taste is a platform for discovery, its agents are trained in wine pairing and recommendation, but in a way that makes wine discovery feel approachable to everyone.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SugarCRM

OCTOBER 15, 2021

Modern CRMs enhance your customer data to discover actionable insights. Modern CRMs leverage artificial intelligence (AI) to provide accurate predictions about your leads’ likeliness to engage and convert. Create a Data-Driven Environment. It is easier to manage processes that can be represented by numeric metrics.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities. The post The Scoop: SugarPredict Pioneers Artificial Intelligence for All appeared first on SugarCRM.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation AI 49

SugarCRM

SEPTEMBER 1, 2022

Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Investments in artificial intelligence (AI) have increased during the pandemic. It’s Time to Let AI Augment the Customer Experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

1 to 1

AUGUST 10, 2022

Artificial intelligence (AI) has been around for decades but its promises – a deeper understanding of customer intent, and better and faster experiences for customers and associates alike – continue to go largely unrealized. Data is at the heart of all this.

Artificial Intelligence 26

Artificial Intelligence AI CX Actionable Insights 26

SugarCRM

JANUARY 10, 2023

CRM software is the most common sales automation solution , even incorporating artificial intelligence (AI) to help predict upcoming actions and automate or trigger next steps. . Gather more insightful data. Gleaning the right insights matters.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60