Logicalware

AUGUST 18, 2023

What to expect Elevate ’23 brings together thought leaders, industry experts, and CX enthusiasts from around the world to explore the cutting-edge possibilities that Artificial Intelligence (AI) offers to elevate customer interactions to a new level.

AI 52

AI CX Artificial Intelligence CX Transformation 52

SugarCRM

DECEMBER 14, 2023

Such tools use artificial intelligence to offer your company a series of benefits: Get full situational awareness of your business and customers based on historical data and customer journeys. For example, SugarCRM steps in to translate that data into actionable insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Nature Medicine, 25(10), 1430–1431.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. Hint continues to pioneer new intelligence capabilities to reduce task load and promote value-driven focus. Our next version SugarCRM Hint 5.1

Actionable Insights 22

Actionable Insights Data Entry Sales Machine Learning 22

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Understand why customers are departing, evaluate the associated risk levels and determine actionable insights.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence. On day 2, we have artificial intelligence and related technology taking center stage. Artificial intelligence is a hot topic as well as a fast-growing industry.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Challenges in Standard Text Analytics Practices Clearly, text analytics is a powerful tool that can transform customer feedback data into action plans that benefit the business. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

SurveySensum

NOVEMBER 11, 2021

Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. It is an effective machine learning that precisely displays popular themes from customer feedback. Text Analytics and Machine Learning. Text Analytics. Other features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Hodusoft

FEBRUARY 1, 2023

Its proprietary software, the NextOS platform, provides in-depth analytics and predictive analysis powered by machine learning. This allows financial institutions to gain actionable insights into caller behavior and agent performance. Its proprietary software, HoduPBX , provides in-depth analytics and predictive analysis.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Confirmit

JANUARY 27, 2020

Should the customer insight industry be offering more thought leadership around this phenomenon? Theme Three: How will the arrival of artificial intelligence and AI assisted insights affect the insight industry? At one end of the spectrum, there will be simple pattern recognition albeit from large data sets.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This also ensures streamlined processes and improved customer experiences.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Hodusoft

FEBRUARY 16, 2024

Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. Choose a customer journey analytics solution that learns over time. Benefits of Customer Journey Analytics. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SugarCRM

SEPTEMBER 3, 2019

Customer intelligence is the first step in the right direction. With an intelligent CX platform, you can harness customer data in ways that make it easy to uncover actionable insights. . How Does Customer Intelligence Work Within a CX Platform? That’s the good news. Allow me to explain.

Customer Experience 20

Customer Experience Machine Learning Social Media Artificial Intelligence 20

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98