Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey?

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Choose a customer journey analytics solution that learns over time.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98