MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Execs In The Know

SEPTEMBER 28, 2023

As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It covers everything from customer service best practices to the latest technology and tactics for enhancing customer interactions.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. Intelligent virtual assistants.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 4: Make Technology Easier to Use.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Customers use live chat to get real-time recommendations on which wine to choose: cabernet or rosé?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

SugarCRM

MAY 25, 2023

CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

AUGUST 25, 2022

Utilizing a shared CRM data platform and business intelligence system can provide actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Make Technology Easier to Use. Leverage AI to Turbocharge Customer Experience.

CRM 26

CRM AI Actionable Insights Sales 26

Qualtrics

APRIL 17, 2021

To that end, we’ve taken a closer look at the future of technology in the workplace, remote work trends, the tools employees need to be successful working from anywhere, and the solutions leaders can use to design a great employee experience. What is the future of technology in the workplace?

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Qualtrics

APRIL 17, 2021

To that end, we’ve taken a closer look at the future of technology in the workplace, remote work trends, the tools employees need to be successful working from anywhere, and the solutions leaders can use to design a great employee experience. What is the future of technology in the workplace?

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. Business phone services have evolved from uncooperative, clunky desk phones to cloud-based services using Voice over Internet Protocol (VoIP) technology.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SugarCRM

MAY 5, 2022

We wanted to understand how technology is transforming the expectations of sales and marketing leaders and their customers, which roadblocks and blind spots are causing sales friction and contributing to churn, the impact of misalignment between sales and marketing, and the impact this has on organizations.

AI 49

AI CRM Touchpoint B2B 49

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SurveySensum

NOVEMBER 11, 2021

When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of. They bring feedback, coaching, and brand-aligned service actions into the pocket of your frontline team. Get high productivity and accuracy with innovative real-time feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship. Closing Thoughts.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SugarCRM

SEPTEMBER 3, 2019

Customer intelligence is the first step in the right direction. With an intelligent CX platform, you can harness customer data in ways that make it easy to uncover actionable insights. . How Does Customer Intelligence Work Within a CX Platform? Next up is Continuous Cloud Innovation. That’s the good news.

Customer Experience 20

Customer Experience Machine Learning Social Media Artificial Intelligence 20

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98