Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. Lumoa’s software is also enhanced with cutting-edge technology. In 2024, over 55% of web traffic is from mobile devices.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. You’re already collecting masses of data to give you actionable real-time insights. Technology in itself doesn’t make the difference.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. But that doesn’t mean that automation has to feel cold or unwelcoming.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83