Aquire

JANUARY 24, 2022

According to research , the global conversational AI market size is expected to grow from $4.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. How does your CX strategy stack up? Gartner ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

CommBox

NOVEMBER 22, 2022

If the self-service app cannot efficiently handle a query, or worse, doesn’t work at all, the customer will have no other option but to pick up the phone. . When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast.

AI 52

AI Healthcare Start-ups Machine Learning 52

SurveySensum

SEPTEMBER 12, 2023

Why Launch In-App Surveys? Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? This staggering number makes it crucial for the app developers and product owners to focus on delivering GREAT customer experience. And in-app surveys are there to deliver that.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52