DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. What: Releases Future Contact Center Outlook, 2025 – 2040. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. Recent innovations in the area of natural language processing (NLP) and the cloud have made real-time features viable for front-line contact center employees. The outlook for the IA market is very positive. MEDIA ALERT.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. The pace of CX and business, in general, is unprecedented.

B2B 26

B2B E-commerce CRM CX 26