DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. New AI-based algorithms, predictive models, and simulation techniques enhance forecasting and scheduling capabilities. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.

CX 48

CX Contact Center Real Estate AI 48

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. Recent innovations in the area of natural language processing (NLP) and the cloud have made real-time features viable for front-line contact center employees. The outlook for the IA market is very positive. MEDIA ALERT.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. By Donna Fluss.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook Transportation 48

CSAT.AI

OCTOBER 16, 2019

Humans are innovative creatures: the internet, AI, cold brew coffee. Innovation means change and change is bumpy. The Expert Outlook 2019: Find Balance report “takes a broad-based look at the trends that are shaping consumers lives in 2019 and brands that are in tune with the shifts.” More updates?

Outlook 52

Outlook Sentiment Analysis AI Innovation 52

Intercom, Inc.

DECEMBER 5, 2019

They also turn their attention to AI trends in SaaS, and Matt offers his opinion on who’s doing it right and what advancements can we look forward to in that space in the next few years. Navigating AI trends in SaaS. When asked about ideal AI use cases within SaaS, Matt points to a few examples.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

DMG Consulting

JANUARY 3, 2020

We enter the new decade with great momentum in technological innovation. Start-ups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that are going to change the way we live our lives and conduct business over the next 10 – 20 years. Vision 2020.

Contact Center 48

Contact Center Artificial Intelligence Outlook Transportation 48

Totango

AUGUST 31, 2021

Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. How Has Digital Technology Changed Customer Success?

Artificial Intelligence 90

Artificial Intelligence Outlook AI Technology 90

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. The latest Sugar release will be available to Sugar cloud customers at the end of October, with single sign-on support included for the Sugar Plug-in for MS Outlook.

Outlook 30

Outlook CRM Machine Learning Compliance 30

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., With a suite of innovative tools, Nicereply empowers organizations to measure customer interactions, collect feedback, and analyze data to drive improvements.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SugarCRM

SEPTEMBER 13, 2022

The software uses rules, algorithms, AI, and other digital tools to trigger and automate sales functions, including data entry, document routing, nurture cadences, and so much more. We believe that while innovation is necessary, a successful sales team only needs a handful of key features to make an impact. What is Sales Automation?

Sales 26

Sales Data Entry CRM Finance 26

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. The pace of CX and business, in general, is unprecedented.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Next would be AI. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The infusion of AI into KM solutions is making these solutions smarter, more responsive, and more accurate.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Callminer

APRIL 20, 2020

“IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. Never overlook IT capabilities.

Legal 286

Legal Artificial Intelligence Engineering Government 286