Comm100

JANUARY 23, 2023

As economic outlook worsens in the months ahead, expect to see businesses that have invested in customers to rebound first.” Centers will continue to leverage AI and automation to reduce live-agent interactions. AI in customer service is at this point now, seeing the beginnings of mass adoption across industry.

Customer Experience 123

Customer Experience AI Outlook CX 123

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. New AI-based algorithms, predictive models, and simulation techniques enhance forecasting and scheduling capabilities. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.

CX 48

CX Contact Center Real Estate AI 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Offer omnichannel customer support Shoppers want to shop on their own terms.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., With a suite of innovative tools, Nicereply empowers organizations to measure customer interactions, collect feedback, and analyze data to drive improvements.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. Indeed, this is the definition of a modern, omnichannel customer experience.

B2B 26

B2B E-commerce CRM CX 26