Comm100

JANUARY 23, 2023

As economic outlook worsens in the months ahead, expect to see businesses that have invested in customers to rebound first.” Centers will continue to leverage AI and automation to reduce live-agent interactions. AI in customer service is at this point now, seeing the beginnings of mass adoption across industry.

Customer Experience 125

Customer Experience AI Outlook CX 125

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. New AI-based algorithms, predictive models, and simulation techniques enhance forecasting and scheduling capabilities. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.

CX 48

CX Contact Center Real Estate AI 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Offer omnichannel customer support Shoppers want to shop on their own terms.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

JANUARY 26, 2022

For example, about 40% of customer experience-centric organizations believe AI tech to be exceptionally significant in helping with decision-making and giving out recommendations to employees, which in turn helps you to predict what the customer requires and this helps you to improve the overall customer experience for the customer.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Hodusoft

JULY 12, 2021

Going by the outlook, software aiding in work from home will be a valuable addition for any business. 9 billion by 2024, as users embrace expansive capabilities including multichannel, AI, analytics, and WEM. Key features of HoduCC contact center software: Omnichannel .

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52