Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Join our journey We continue to press on with new product innovations, integrations, and partnerships. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Outlook 113

Outlook Innovation Omnichannel Education 113

Comm100

JANUARY 23, 2023

As economic outlook worsens in the months ahead, expect to see businesses that have invested in customers to rebound first.” The innovators and early adopters are the first to try new technologies, and when they get positive results, other organizations follow suit. Find out more about Comm100 today.

Customer Experience 120

Customer Experience AI Outlook CX 120

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Offer omnichannel customer support Shoppers want to shop on their own terms. Measure how customers use all of your shopping channels, and tailor your omnichannel retail strategy to meet their needs.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. These solutions are cloud-native and built from the ground up to support omnichannel environments. The outlook for WFM has never been better, but there is still an opportunity to do more.

CX 48

CX Contact Center Real Estate AI 48

DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Market Outlook for IVAs. IVAs Are Good for Agents and CX.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., With a suite of innovative tools, Nicereply empowers organizations to measure customer interactions, collect feedback, and analyze data to drive improvements.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52