Totango

SEPTEMBER 22, 2023

Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. CS, more than any other function, is positioned to be the driver of customer results and customer retention to fuel growth. Vice President of Global Customer Success at Dynatrace.

Outlook 115

Outlook Innovation Omnichannel Education 115

Comm100

JANUARY 23, 2023

Bring this understanding of what your customers value highly into your CX governance process, advocating for them during decision-making that impacts changes to products, services, and operations. As economic outlook worsens in the months ahead, expect to see businesses that have invested in customers to rebound first.”

Customer Experience 123

Customer Experience AI Outlook CX 123

Zendesk

APRIL 3, 2023

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SugarCRM

JUNE 6, 2022

Businesses around the world are faced with supply chain gaps and a higher customer resignation rate. Our virtual event allowed us to connect with customers in a meaningful way to uncover the latest Sugar innovations, glean inspiration from fellow users, and formulate an equation for success with Sugar to address those challenges.

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. Accordingly, branding research is conducted to understand how brand attributes are perceived by each customer segment.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48