AI Artificial Intelligence Innovation Outlook 
Totango
AUGUST 31, 2021
Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. Zoe: A Look at the Future of Artificial Intelligence in Customer Success.
DMG Consulting
APRIL 15, 2020
DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. What: Releases Future Contact Center Outlook, 2025 – 2040. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released Future Contact Center Outlook 2025 – 2040.
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DMG Consulting
MAY 8, 2023
This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX).
DMG Consulting
NOVEMBER 1, 2022
Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.
Ameyo Callversations
AUGUST 24, 2022
This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Chatbots Trends and Future Outlook.
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.
DMG Consulting
SEPTEMBER 7, 2023
AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. New AI-based algorithms, predictive models, and simulation techniques enhance forecasting and scheduling capabilities.
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