Intercom

MARCH 29, 2023

Register here to join us on April 12th as leaders from Intercom, Klaus, Aircall, and Support Driven discuss the results of the report and key takeaways Yes the economic outlook isn’t too rosy, but the good news is customer support teams feel more prepared than ever to face the challenges that lie ahead.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Intercom, Inc.

DECEMBER 5, 2019

They also turn their attention to AI trends in SaaS, and Matt offers his opinion on who’s doing it right and what advancements can we look forward to in that space in the next few years. Navigating AI trends in SaaS. When asked about ideal AI use cases within SaaS, Matt points to a few examples.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. By Donna Fluss.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook Transportation 48

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. The latest Sugar release will be available to Sugar cloud customers at the end of October, with single sign-on support included for the Sugar Plug-in for MS Outlook.

Outlook 30

Outlook CRM Machine Learning Compliance 30

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. Self-Learning KM. Market Outlook . The outlook for the KM market has never been brighter.

ML 48

ML Artificial Intelligence Outlook Contact Center 48