Intercom

MARCH 29, 2023

Register here to join us on April 12th as leaders from Intercom, Klaus, Aircall, and Support Driven discuss the results of the report and key takeaways Yes the economic outlook isn’t too rosy, but the good news is customer support teams feel more prepared than ever to face the challenges that lie ahead.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers. The changing workforce will drive much of the innovation in companies. VISION 2020. By Donna Fluss. View this document on the publisher’s website.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook Transportation 48

Intercom, Inc.

DECEMBER 5, 2019

AI is based upon constantly evolving machine-learning models, so it’s important for companies to understand and be able to explain how the data is being handled and processed. We had to wait a long time for those innovations to become useful to individual consumers, and now it seems like we’re on the cusp of mass adoption.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. The latest Sugar release will be available to Sugar cloud customers at the end of October, with single sign-on support included for the Sugar Plug-in for MS Outlook.

Outlook 30

Outlook CRM Machine Learning Compliance 30

Ameyo Callversations

AUGUST 24, 2022

Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Chatbot technology is one of the most innovative solutions for businesses to handle customer interactions and a lot more. per interaction ( CNBC ). Human-like Chatbots. The Way Ahead on Chatbot Trends.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

NOVEMBER 1, 2022

Although there is still a lot of work to be done, AI, particularly machine learning (ML), is starting to be used to address the age-old KM challenge of “garbage in/garbage out.”. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. Market Outlook . But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48