Intercom

MARCH 29, 2023

Register here to join us on April 12th as leaders from Intercom, Klaus, Aircall, and Support Driven discuss the results of the report and key takeaways Yes the economic outlook isn’t too rosy, but the good news is customer support teams feel more prepared than ever to face the challenges that lie ahead.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Actively foster a culture of excellence, innovation, inclusion and customer centricity.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers. The changing workforce will drive much of the innovation in companies. Like what you’re reading? Sign up for DMG’s free monthly newsletter.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook Transportation 48

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. These new micro-services will be easy to manage and maintain through tools like Kubernetes and other native cloud technologies. You asked, we delivered.

Outlook 30

Outlook CRM Machine Learning Compliance 30

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52