Intercom

MARCH 29, 2023

Register here to join us on April 12th as leaders from Intercom, Klaus, Aircall, and Support Driven discuss the results of the report and key takeaways Yes the economic outlook isn’t too rosy, but the good news is customer support teams feel more prepared than ever to face the challenges that lie ahead.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Businesses lack the connected tools needed to provide personal, in-context communications.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Lightico

JULY 26, 2023

In this article, we will explore how AI processes unstructured data, its applications in document sorting and lending, the benefits it offers, and the future outlook for Document AI in loan origination and servicing processes.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

DMG Consulting

AUGUST 16, 2022

Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. The inclusion of AI technology in contact center and CX solutions is driving the most rapid pace of innovation and improvements ever experienced in the service sector. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Don’t let an angry caller control your mood or outlook. Fraser Wilson.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It trillion and $15.4

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

DMG Consulting

MAY 21, 2020

We’ve entered the new decade with great momentum in technological innovation. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers. Smart technology will position companies to improve the customer experience, provided the initiatives coincide with changes to outdated policies and procedures.

Artificial Intelligence 48

Artificial Intelligence Contact Center Outlook Transportation 48