Innovation Machine Learning Omnichannel Outlook 
DMG Consulting
AUGUST 16, 2022
Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Market Outlook for IVAs. IVAs Are Good for Agents and CX.
Callminer
NOVEMBER 18, 2020
Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Actively foster a culture of excellence, innovation, inclusion and customer centricity.
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