Intercom

MARCH 29, 2023

Over 4,000 customer service professionals from 98 countries responded to the survey – and the data was compiled into the Customer Service Quality Benchmark Report 2023. With these advancements, teams can provide quality support, regardless of their operating budget or size. .

Customer Service 69

Customer Service Outlook Machine Learning AI 69

Callminer

NOVEMBER 18, 2020

Even top-performing agents have bad days, though, and sometimes, things that are considered standard practice can frustrate customers. Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). Chatbots Trends and Future Outlook. Keeping these challenges and customer expectations in mind, businesses will be more focused on creating and utilizing chatbots that are quite indistinguishable from humans.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52