Artificial Intelligence Innovation Machine Learning Outlook 
DMG Consulting
NOVEMBER 1, 2022
Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Market Outlook for IVAs. IVAs Are Good for Agents and CX.
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DMG Consulting
MAY 21, 2020
We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. By Donna Fluss.
Intercom, Inc.
DECEMBER 5, 2019
AI is based upon constantly evolving machine-learning models, so it’s important for companies to understand and be able to explain how the data is being handled and processed. For decades, we’ve been fantasizing about a world where artificial intelligence is all around us. AI advancements to watch for.
Ameyo Callversations
AUGUST 24, 2022
With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). per interaction ( CNBC ). Human-like Chatbots.
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