Contact Center Innovation Machine Learning Outlook 
Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
DMG Consulting
NOVEMBER 1, 2022
Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. Market Outlook .
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DMG Consulting
AUGUST 16, 2022
The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Not Just a Contact Center Solution. Market Outlook for IVAs.
DMG Consulting
MAY 21, 2020
We’ve entered the new decade with great momentum in technological innovation. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers. Displaced contact center employees can move into new functions, such as administering robotics and AI initiatives.). VISION 2020.
Ameyo Callversations
AUGUST 24, 2022
Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Increased Use of AI in Contact Centers. Human-like Chatbots.
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