Execs In The Know

JUNE 9, 2023

According to a Gartner report , one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% Let’s explore the transformative power of AI in call centers, uncovering how it is reshaping the way businesses interact with their customers. Looking to gain more insights into CX technology and AI?

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

billion by 2026. Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities. But that’s not all of it.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

CSAT.AI

APRIL 26, 2023

Small Businesses and Entrepreneurs Research by the Global Call Center Outsourcing Market projects call center outsourcing to grow by $21.72 billion between 2022 and 2026. Your customers don’t want to break out in a sweat over service either. That was up 10% over 2021 and projected to increase this year and beyond.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82