Logicalware

JANUARY 29, 2024

In the post-pandemic era, businesses need to adapt to changing customer expectations and agent needs. In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. This proactive approach to customer service improves the overall quality of the interactions with your customers.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Experts predict that the contact center software market share is expected to reach $75 billion USD by 2026, a value almost triple its 2020 value.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

MattsenKumar

SEPTEMBER 21, 2023

According to PwC , 73 percent of customers now say CX is the one thing they consider when deciding whether to purchase from a company. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Zendesk

JANUARY 10, 2023

billion by 2027. 79% of organizations already are or will start outsourcing customer support this year. Between remote work, online-first business models, and rising customer expectations, many in-house teams found they could not survive without outside help. billion in 2019—is projected to reach $405.6

Omnichannel 52

Omnichannel Business Growth Customer Service Customer Expectations 52

Ameyo Callversations

AUGUST 26, 2021

Any piece that you miss in the contact center eventually disturbs the experience for the customer. As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. In consequence, enhancing the customer service experience has become a top priority for businesses.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98