Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. Automation and AI Capabilities- In today’s time, automation and AI capabilities have emerged as a key requirement of call centers and contact centers. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Compliance and Regulatory Adherence: Quality assurance also includes compliance and adherence to regulatory requirements. BPOs offer a comprehensive range of services, including but not limited to customer support and sales.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Automation tools like Interactive Voice Response (IVR) and AI Chatbot, offer customers self-service options, allowing agents to focus on important calls, thereby reducing extra workload. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52