Zendesk

APRIL 2, 2021

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. The pandemic has already influenced the customer service expectations of both groups.

Customer Service 98

Customer Service Start-ups Artificial Intelligence Omnichannel 98

CommBox

SEPTEMBER 1, 2022

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Customer Feedback CX Social Media 52