ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. Infuse your purpose into every touchpoint – your brand identity, messaging and content, product and service delivery. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Neither will work without the other.

B2B 122

B2B Innovation CX Education 122

CommBox

SEPTEMBER 1, 2022

If your answer to both of these questions is less than 50%, then you have a huge opportunity to innovate and transform the way you communicate with customers today. Using an omnichannel chatbot is critical, as it allows you to offer a unified self-service experience across multiple channels and cut your repetitive work even more.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Engage with them on these touchpoints with well-designed surveys.

Retail 52

Retail Customer Feedback CX Social Media 52