How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
CommBox
SEPTEMBER 1, 2022
Using an omnichannel chatbot is critical, as it allows you to offer a unified self-service experience across multiple channels and cut your repetitive work even more. By 2030, 85 million workers will be in shortage around the globe. Let chatbots do the repetitive work for you. Route unresolved interactions to human agents.
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