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Machine Learning Omnichannel Customer Retention Artificial Intelligence Technology Customer Service Customer Expectations Customer Experience Customer Satisfaction AI More Related Topics >
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How Artificial Intelligence is Changing CX in the Contact Center

Fonolo

JANUARY 17, 2023

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. What Do Customers Value in CX?

Artificial Intelligence 154
Artificial Intelligence Contact Center CX Machine Learning 154
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How Contact Center Software Help Insurance Companies in Enhancing CX?

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before.

Contact Center 52
Contact Center Omnichannel CX Customer Satisfaction 52
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