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How Contact Center Software Help Insurance Companies in Enhancing CX?

Hodusoft

APRIL 12, 2023

But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. Tracking past transaction details, interaction with an agent, and purchase history can also help insurers gain insights into customer behavior.

Contact Center 52
Contact Center Omnichannel CX Customer Satisfaction 52
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5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business

Hodusoft

AUGUST 16, 2023

Changing customer expectations and evolving technology In the last few years, customers’ behaviors and expectations have changed dramatically. As per an Analytics Market Research report , the worldwide IP PBX market size is expected to grow at a compounded annual growth rate (CAGR) of 17.3 billion by 2031.

Technology 52
Technology Technology Customer Retention Entertainment 52
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