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How Contact Center Software Help Insurance Companies in Enhancing CX?

Hodusoft

But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. As per Cybersecurity Ventures , every minute at least five businesses or customers are attacked by hackers and cybercriminals.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

The transition to online business has dramatically expanded the number of customers any given business deals with – and also increased the complexity of customer issues to be resolved. But customer expectations have dramatically changed in the past decade. The opportunity before us is immense.

Start-ups 220
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5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business

Hodusoft

Changing customer expectations and evolving technology In the last few years, customers’ behaviors and expectations have changed dramatically. As per an Analytics Market Research report , the worldwide IP PBX market size is expected to grow at a compounded annual growth rate (CAGR) of 17.3 billion by 2031.