Smart Customer Service

JANUARY 27, 2025

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. Featured on

AI 96

AI 96

Fonolo

JANUARY 17, 2023

By 2031, the savings could grow to $240 billion. The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Intercom, Inc.

AUGUST 25, 2021

See you all back here in 2031 to reflect on Intercom’s next decade. As the saying goes, people often overestimate what can be achieved in a year, but underestimate what can be achieved in a decade. After 10 years of this adventure, we now know what we can achieve with hard work, perseverance, and optimism.

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220

Customer Think

MARCH 3, 2024

billion by 2031, and it’s […] This powerful technology is reshaping every aspect of the supply chain, from optimizing routes to automating warehouses and predicting customer demands. The global logistics industry is a powerhouse, valued at over $238.89

Artificial Intelligence 64

Artificial Intelligence AI Technology Technology 64

Customer Think

FEBRUARY 16, 2023

billion by 2031, up […] With the move to the cloud and increased innovation forced upon many companies by the pandemic, it certainly appears so. According to an Allied Market Research (AMR) report, the global Contact Center as a Service (CCaaS) industry is forecast to reach $19.8

Contact Center 64

Contact Center Innovation 64

SurveySensum

OCTOBER 2, 2024

billion by 2031. It’s about fostering relationships by understanding who your customers are and what drives them. In fact, the global CXM market is expected to grow at a 14.6% CAGR, reaching $65.95 Why CXM Matters? According to Forrester’s research conducted for Adobe, firms with solid CXM strategies have 1.7

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Hodusoft

APRIL 12, 2023

By 2031, the rate of attacks is expected to increase by five times. Increased security As insurers deal with a lot of sensitive customer information and personal data, they need to protect their customers and policyholders from the growing spate of cyber attacks and breaches.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52