article thumbnail

10 Ways AI is Revolutionizing the Logistics Industry

Customer Think

billion by 2031, and it’s […] This powerful technology is reshaping every aspect of the supply chain, from optimizing routes to automating warehouses and predicting customer demands. The global logistics industry is a powerhouse, valued at over $238.89

AI 62
article thumbnail

15 Statistics that Forecast the Future of the Contact Center

Customer Think

billion by 2031, up […] With the move to the cloud and increased innovation forced upon many companies by the pandemic, it certainly appears so. According to an Allied Market Research (AMR) report, the global Contact Center as a Service (CCaaS) industry is forecast to reach $19.8

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

IP PBX Software Statistics & Trends: An In-depth Analysis

Hodusoft

billion by 2031, a compounded annual growth rate (CAGR) of 17.3 percent from 2022 to 2031. Even though IT and cloud services trailed behind managed services, the segment is projected to witness a higher compounded annual growth rate during the 2022 to 2031 forecast period. billion in 2022, is expected to reach USD 85.14

article thumbnail

How Artificial Intelligence is Changing CX in the Contact Center

Fonolo

By 2031, the savings could grow to $240 billion. The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026.

article thumbnail

How Contact Center Software Help Insurance Companies in Enhancing CX?

Hodusoft

By 2031, the rate of attacks is expected to increase by five times. Increased security As insurers deal with a lot of sensitive customer information and personal data, they need to protect their customers and policyholders from the growing spate of cyber attacks and breaches.

article thumbnail

5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business

Hodusoft

billion by 2031. As per an Analytics Market Research report , the worldwide IP PBX market size is expected to grow at a compounded annual growth rate (CAGR) of 17.3 percent from USD 20.19 billion in 2022 to USD 85.14 The growth is attributed to increasing demand for IP PBX systems by ISPs, MSPs, ITSPs, and many other service providers.

article thumbnail

Intercom turns 10: Highlights from our first decade

Intercom, Inc.

See you all back here in 2031 to reflect on Intercom’s next decade. As the saying goes, people often overestimate what can be achieved in a year, but underestimate what can be achieved in a decade. After 10 years of this adventure, we now know what we can achieve with hard work, perseverance, and optimism.

Start-ups 220