How Artificial Intelligence is Changing CX in the Contact Center
Fonolo
JANUARY 17, 2023
By 2031, the savings could grow to $240 billion. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. For example, a customer may raise their voice if they are becoming frustrated or angry. Emotional intelligence AI.
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