2031 and Innovation - Tech Customer Success

15 Statistics that Forecast the Future of the Contact Center

Customer Think

FEBRUARY 16, 2023

With the move to the cloud and increased innovation forced upon many companies by the pandemic, it certainly appears so. billion by 2031, up […] Is the contact center the next big tech frontier? According to an Allied Market Research (AMR) report, the global Contact Center as a Service (CCaaS) industry is forecast to reach $19.8

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Contact Center Innovation

Intercom turns 10: Highlights from our first decade

Intercom, Inc.

AUGUST 25, 2021

It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value. See you all back here in 2031 to reflect on Intercom’s next decade. As the saying goes, people often overestimate what can be achieved in a year, but underestimate what can be achieved in a decade. The opportunity before us is immense.

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15 Statistics that Forecast the Future of the Contact Center

Intercom turns 10: Highlights from our first decade

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