Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. By 2031, the savings could grow to $240 billion. By taking over repetitive taskwork, AI frees up agents for work that benefits from the human touch and requires empathy and complex problem-solving.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Intercom, Inc.

AUGUST 25, 2021

We started to ask ourselves, ‘Was that kind of human connection even possible for online businesses?’ While the Messenger started out as a way to chat, it has grown to become something much more powerful – a versatile, convenient way to sustain relationships with customers. “In They were seeking an initial $600,000 in funding. “We

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220

Hodusoft

AUGUST 16, 2023

The term became popular in 1989 after Brookline-headquartered company ‘The World,’ the first internet service provider in the United States, started to provide internet services commercially. In the 80s, service providers such as America Online (AOL) and CompuServe started to provide limited access to the internet. billion by 2031.

Technology 52

Technology Technology Customer Retention Entertainment 52